Refund Policy — Smart Walk

Effective date: November 12, 2025
Contact: support@smartwalk.shop

Scope

This policy applies to purchases made on smartwalk.shop and currently covers orders shipped to the United States.

Final-Sale Items (Change of Mind)

We do not accept returns for change of mind, ordering the wrong size/color/quantity, or buyer’s remorse. Please review product details carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll repair, replace, or refund as appropriate.

• Report window: Contact us within 7 calendar days of delivery.

• How to report: Email support@smartwalk.shop with your order number, a description of the issue, and clear photos/videos of the item and packaging (including any shipping labels).

• Evaluation: We’ll review and confirm eligibility. In some cases, we may offer a partial refund or replacement if only part of the order is affected.

Returns & Return Shipping

• Authorization required: Returns are accepted only with prior written approval (RMA). Unauthorized returns may be refused.

• Condition: Returned items must be unused, unworn, and in original packaging with all tags/accessories included.

• Who pays return shipping: Customers are responsible for return shipping costs unless we explicitly state otherwise in writing.

• Where to send returns: We’ll provide the return address and instructions in your RMA email (returns may go to our logistics partner or supplier).

Refunds (If Approved)

• Refunds are issued to the original payment method once the returned item is received and inspected, or once we confirm non-receipt due to carrier loss.

• Processing times vary by bank/payment provider (typically 3–10 business days after we issue the refund).

• Exchanges: If stock allows, we may offer a replacement instead of a refund.

Lost Parcels / Non-Delivery

• If an order is marked delivered by the carrier but you can’t locate it, please check with household members and neighbors, and wait 48 hours in case of delayed scans. We can help file a carrier claim, but refunds for packages marked delivered are not guaranteed.

• If tracking shows no delivery and the carrier confirms loss, we will reship or refund.

Shipping Times & Delays

Orders ship from our overseas warehouse (primarily China). Typical delivery to the U.S. is 10–25 business days, but delays can occur due to customs, carrier backlogs, weather, or peak seasons. Shipping time estimates are not guarantees and do not, by themselves, qualify for refunds.

Non-Returnable Conditions

For safety/hygiene, we cannot accept returns of:

• Items that are used, worn, soiled, chewed, or with pet hair/odors.

• Items missing original packaging, tags, or accessories.

• Gift cards, downloadable products, or clearance/final-sale items (if labeled as such at purchase).

Order Cancellations

We process orders quickly. If you need to cancel, email us immediately. If the order has already been fulfilled or shipped, we cannot cancel it; the above return rules apply.

If you have questions about eligibility, email support@smartwalk.shop before sending anything back.